Whistleblowing
The whistleblower reports through one of the Ombudsman Service's communication channels.
Review
Reports are reviewed to check whether they provide sufficient information to investigate and ranked according to the subject and criticality.
Investigation
After review, the reported event is investigated and interested parties are notified.
Closure
Should the whistleblowing be found true, the investigation result is reported to the responsible managers for decision making and shared with the Executive Management and the Ethics Committee, if applicable.
Feedback
The whistleblower is informed about the case closing.